Training Workshops
Telephone Skills
- Telephone Excellence
- Delivering Customer Service Excellence
- Selling through service
- Retention calls – inbound and outbound
- Business to business appointment booking
- Seminar Booking
Face to face communication skills
- Customer Care
- Presentation skills
- Facilitation skills
- Train the Trainer
- Negotiation skills
- Coaching skills
Team Leader and Management Skills
- Leading Teams
- Motivating a Winning Team
- Influencing and Negotiation
- Coaching and developing a team
- Coaching skills
Some ideas we use
- Room layout is welcoming and conducive to working together
- Quotations and wise words on flip charts prompt discussion
- Music is used throughout whenever it adds texture
- A "chill table" is provided with a wide selection of relevant articles, exercises and books
- Sweets, chocolate and healthy options are available
- Delegates rarely sit for more than 20 minutes without an exercise, activity or syndicate exercise
- Prizes and rewards
- Buzz sessions are used to stimulate both sides of the brain and lift energy dips
Key features of all workshops include:
- Highly participative - delegates are encouraged to exchange ideas and opinions for putting skills learned into place and to take "ownership" for improvement.
- Taped role-play, where appropriate, to allow skills and techniques learned to be practiced in a “safe" environment. Role play is with other delegates with the course tutor listening / watching in. This helps to encourage participation and makes the experience fun thereby helping the learning Process.
- Supportive and constructive feedback building confidence and encouraging on areas for improvement.
Our approach
All workshops are totally delegate focused, practical and highly interactive to include group exercises and syndicate work. The overall emphasis is on learning in a fun, stimulating and "safe" environment.
We're passionate about what we do; believing that first class training provides the motivational climate for increasing the chances of success. We know that people work harder and smarter when the mind is stimulated and that increased morale, commitment and productivity is enjoyed as a result.
Although we avoid "labels" we are huge believers in Accelerated Learning.
Personal Development Tools
Trained to give in depth feedback on PSL psychometric reports RPQ 1 and RPQ2
Also comfortable with various "behaviour style" questionnaires and interpretation including:
| A.P.T.R. | Learning styles |
| Attenborough | |
| Belbin | |
| Disc | |
| MBTI | Behaviour styles |
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