We specialise in the provision of tailor-made Training Workshops, Consultancy and Coaching to develop people, increase their confidence and improve their performance.
Training
All training is specially designed for to client companies to address their own individual requirements - to accomplish this a Training Needs Audit is recommended to give all training a focused approach.
Workshops designed and delivered for clients have included:
- Telephone Skills
- Face to face communication skills
- Negotiation skills
- Team Leader development
- Front Line Management skills
- Coaching skills
- Train the Trainer
- Presentation skills
More about our training services >
Consultancy
We offer expertise and support across a range of areas where we have experience and a proven track record. Our objective and pragmatic approach has helped our clients with:
- Customer service centre set up
- Development of Key Performance Indicators
- Setting up robust Coaching systems
- Recruitment
- Telephone screening
- Interviewing and assessment
- Team Building
Coaching
Post workshop
People will naturally slip back into old habits no matter how good their training is. We recognise this and work with you to ensure that the new skills, techniques and attitudes remain.
Follow up coaching sessions usually within a week of training and a month later ensure that application of skills and motivation levels remain high.
This coaching allows recognition of good behaviours, encourages delegates to continue their improved performance and gives individual coaching on areas that the delegate still needs support with.
Individual Coaching support
Sometimes individuals simply need to improve their performance within their job role. Whether it is team, task or individuals who are causing the most challenges, coaching support can be invaluable.
We have worked with great results across a variety of job roles and industries – Team Leader to HR Director – Finance to Pharmaceuticals.
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