Welcome to Mulberry - providers of high quality business skills training and consultancy...

Training Workshop Delegate participation Training Workshop

In a world where excellence in customer service seems to be in general decline, people's reactions when such service is provided tend to be more positive than ever.

Most businesses don't set out to provide poor service but for whatever reasons - growth, changes in systems perhaps, standards can gradually sink into decline.

Our area of expertise is to be able to assess the requirements to reverse this trend in a positive and supportive manner.

Our experience in working with a whole spectrum of organisations including blue chip companies tells us that by moving forward in small steps the improvements can be sustained and a positive culture can be developed.

We look forward to talking with you about how we can help you to take your business forward through better customer service.

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"People buy people"

"To give truly excellent customer service we must be seen and heard to be genuinely engaged with our customer."

"People will forget what you said and did but they will never forget  how you made them feel."

"We need to make sure that every person we speak with every day feels that we have "engaged " fully with them - NOT just processed their request."

"We know that no matter how much knowledge and skill we have - our ATTITUDE will dictate how successful we are."

"Only we can decide whether to put all the skills and knowledge we have into practice. That is why delegates are encouraged to come up with their own ways of using the techniques shared – if they are comfortable with the phrases they will use them immediately and confidently with great results."

Maggie Colman
Mulberry